Returns Policy for Elvenglass

At Elvenglass, your satisfaction is our top priority. If you change your mind or experience any issues with your purchase, we’re here to assist you.

Damaged Items  

If an item purchased from the Elvenglass website arrives damaged, we offer a full refund. Please notify us of the damage as soon as possible and include photos of the damaged item and packaging. This information will help expedite the refund process.

Changing Your Mind 

You are welcome to return an item, at your own cost, due to a change of mind within 2 weeks of purchase:

·         The item must be in its original condition and packaging.

·         We recommend using a tracked courier service for your return to ensure safe delivery. We cannot give a refund if we do not receive the item.

·         Please also provide us with the tracking number.

·         We will refund the purchase price minus the original delivery cost

Important Information 

Please note that we do not offer refunds for the following reasons:

·         Dissatisfaction with natural variations in the handmade materials used.

·         Differences in colour between what you saw on your monitor and the actual item received.

·         Change of mind beyond 2 weeks after purchase.

Your statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act of 2015 remain unaffected.

If you have any questions or concerns about returning an item, please don’t hesitate to reach out. We’re dedicated to ensuring your satisfaction and are always here to help..